Shipping Policy
Do you ship internationally?
We currently offer shipping services to over 50 countries worldwide. If you experience any issues related to payment, please Contact us.
How long does it take for my order to arrive?
Total delivery time = processing time + shipping time
- Processing Time
- The average processing time is 3-7 business days, including a thorough quality inspection before shipping.
- Depending on the product design and type, the average processing time might take an additional +7 days.
- Shipping Time
- US (United States) Shipping Time: 10-16 business days
- Other Countries Shipping Time: 10-20 business days
How much does shipping cost?
- Free shipping for orders over $100 USD
- Otherwise, a fee of US$10 applies
Note: The given shipping fee is a discounted price, and the actual shipping fee may apply during refunds.
Where can I find my tracking number?
Once your order is shipped, we'll send you an email containing the relevant information. You can then track your order through this ‘‘track your order"
My order status says "delivered" but I haven't received it.
Please Contact us.
Do I have to pay VAT? (Only applicable for EU customers)
Good news! EU VAT is prepaid, so you don't have to worry about additional duties. The cost for VAT on shipments to the EU is covered by us, so you can receive your package without any additional VAT payment.
Do I have to pay customs duties and taxes?
Customs duties for international shipments are the responsibility of the customer and vary from country to country.
Can I cancel or change my order?
If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery. Contact us